Dealer Antenna | Zedelgem . #permanentjob
CNH industrial • Zedelgem, Flanders, Belgium
Dealer Antenna
Essential Function:
The Dealer Antenna is based in the Plant and acts as the main point of reference when facing the Dealers/Customers for each aspect related to Plant Quality, the role being embedded in the Plant Quality Management Team.
Main responsibilities:
You support contacts & relationship with Dealers/Customers, building an effective two-way communication channel.
In the event of Poor & Fair reports from Dealers/Customers that are not well understood, or require additional clarification, you should be able (with help from AMS colleagues) to contact the reporting Dealer(s)/Customer(s).
You must have the ability to communicate the severity and impact of the concern coming from the Profiles, to the Manufacturing community, prioritise and ensure that the reaction is swift and accurate.
Where necessary (design changes needed) you must propose temporary Deviations, create Engineering Change Requests, provide justifications to the CRB (Change Review Board) and in complex cases escalate Manufacturing Profiles to the CPM (Current Product Manager).
In each of these streams, raise the hand to the Plant Quality Manager & Platform / Product Line Leader when there is a blockage or constraint.
Provide regular feedback to Product Line Quality, AMS and provide Dealers/Customers the final solution/implementation/containments in place/next steps and collect final satisfaction/unsatisfaction feedback.
Desired profile:
Professional experience in customer service and knowledge of manufacturing environment.
Degree Mechanical or Agricultural Engineering, Manufacturing, or related technical field, or an equivalent combination of education and experience.
Professional and customer oriented.
Available to travel and visit Dealers & have the ability to host Dealers to the Plant to explain and show the process improvements.
Be strategic, methodical, capable to interpreter details in the wider context
Logical and rigorous problem-solving approach and method. Project management expertise.
High level of autonomy; have good supervisory, management and networking capabilities.
Technical background with experience in a technical service-related activity or engineering; in-depth knowledge of the designated products
Effective communication and project presentation capacity, time management ability.
Ability to work in a team environment and to work in a fast paced, multicultural work environment.
Good knowledge of problem solving approach and preventive defect management.
Solid working knowledge of Microsoft Office and other computer-based applications (e.g., MS Excel, MS PowerPoint, MS Project, Outlook, Internet, etc.).
Language skills: English as a primary requirement, Dutch, French and German are plus.
Work place: Zedelgem.
Offer:
Working at CNH Industrial is working in an environment where, partly due to its international character, numerous development opportunities are offered. The CNH Industrial Belgium site in Zedelgem employs more than 3,000 people. In that one location, a variety of departments are present, ranging from design - with an R&D center with more than 400 employees - over production to service and dealer training to all support departments.
CNH Industrial Belgium in Zedelgem is also located in a congestion-free area and is easily accessible.
We offer a very attractive salary package, with numerous fringe benefits, such as our bonus system, insurance, eco cheques, meal vouchers and no less than 20.5 working time reduction days on top of the statutory vacations (in full-time system).
Permanent contract
Are you as passionate as our people? Would you like to join a great team and help build the most innovative and largest agricultural machines on the market?
Apply for this challenge!
Send your CV and short motivation letter to anje.lagast@hrconsul.be
