Continental Cargo Carriers
Customer Service - account manager
Position Summary:
As an account manager you will be responsible for specific accounts, from A-Z, from booking to Proof of Delivery
Taking incoming calls and answering customers with questions, complaints or change request
Answering customer questions on various matters (sales/operations/paperwork related).
• Reporting details to the sales manager
This is where you come in:
Within the customer service we need someone who understands the geography of Benelux, France, Germany, and UK. They need to be quick thinking and dynamic in their thoughts reacting to changing plans and will be challenged daily when something isn’t ready or cannot be collected.
You come into a world of quick decision making in favour of the company and in favour of the customer, finding the delicate balance… You will be able to practice your language skills (Dutch, French, German, English) every single day.
Our Ideal Person:
Is excited by the challenge of transport & logistics
Can think on their feet resolving issues and queries without continual support
Is interested in customs detail and the impact of customs processes
Exceptional communicator and with excellent customer service skills
Explores opportunities to increase rates and increase margin
Skills in Microsoft Outlook, Word and Excel
Preferably +2 years’ experience in transport relating to the UK market
Have geographical knowledge of UK and Benelux, France and Germany
In this role, you will:
Ensure the details of an order are correct so a shipments can be built accurately in the TMS
Understand the customs detail for export and import clearances ensuring the trailer combination offers the best transit time and trailer turnaround.
Communicate the customer’s special requests to the Operations department and follow them up
Book in deliveries with exporters and importers
Communicate delays and operational issues with customers
Work closely with Operations ensuring the customers get the best customer experience
Be responsible for the financial success of each customer
Follow-up on processes and documentation trained out through ISO9001 - QMS
What you can expect from us:
• Attractive and competitive salary package.
• CCC benefits scheme (on successful completion of probation period) – vouchers (eco vouchers, meal voucher)
• The opportunity to develop, progress and work within a global organisation which is rapidly growing.
• A fantastic working culture which promotes excellent work/life balance.
• Working closely with a team of talented individuals with a great work ethic who also love to have fun!
• Contributory company pension scheme
• Hospitalisation and dental insurance
• Year End bonus
About the company:
Continental Cargo Carriers (CCC) is an international transport company specialising in transport from and to the UK. We are one of the biggest Belgian players in transport delivering full and part load consignments every day between the Continent and the UK. Our logistics services have been designed for both SME’s as well as multinational operators.
Are you interested?
Contact anje.lagast@hrconsul.be Senior HR consultant
