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Customer Acceptance and Product Requirement Specialist

Customer Acceptance and Product Requirement Specialist | Zedelgem

CNH industrial . Zedelgem, Flanders, Belgium

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, passionate about empowering customers to grow, and build, a better world

Customer Acceptance and Product Requirement Specialist

Who are we looking for:

The mission of the Customer Value and Applications team is to support the product development process by bringing the customer success factors and value drivers of the complete experience and system to the development team. The Acceptance and Requirements role will ensure there is a customer focus throughout the Product Development process. This will be achieved by ensuring customer desires are optimally conveyed to the product platforms and by translating the customer expectations into quantifiable engineering targets.

Your key responsibilities:

  • Work with Brand, Platforms, Customer Segment leads to build database of customer expectations

  • Coordinate CDPD data from team by establishing and maintaining database to easily access and actively promote customer needs across GPPs

  • Establish engineering pass/fail criteria based on customer experience by engaging Global Product Platforms

  • Establish customer ROI targets and test criteria to embed in GPD milestones and IVPs

  • Collaboration with engineering and brand teams to establish customer priorities.

  • Support alignment of Integrated Validation Plans (IVPs) with customer expectations across the product development platforms and precision technology teams

Your key competences and qualifications:

  • 5+ years relevant product development or product validation experience

  • Bachelor’s degree in Engineering, Quality, or related technical field

  • Excellent verbal and written communication skills.

  • Preferred Qualifications

  • Confirmed problem-solving skills to analyze and address technical problems, including fixing software, electrical and/or mechanical issues.

  • Validated technical leadership and organization skills.

  • Agricultural background and/or passion for off-road equipment. Knowledge of ag equipment systems (and/or other off-road equipment) and operation.

  • Experience working with global multi-cultural teams: Previous involvement in matrix organizations with a strong multi-functional team environment.

  • Willingness to travel 25% of the time


  • Working at CNH Industrial is working in an environment where, partly due to its international character, numerous development opportunities are offered. The CNH Industrial Belgium site in Zedelgem employs more than 3,000 people. In that one location, a variety of departments are present, ranging from design - with an R&D center with more than 400 employees - over production to service and dealer training to all support departments.

  • CNH Industrial Belgium in Zedelgem is also located in a congestion-free area and is easily accessible.

  • We offer a very attractive salary package, with numerous fringe benefits, such as our bonus system, insurance, eco-cheques, meal vouchers and no less than 20.5 working time reduction days on top of the statutory vacations (in full-time system).

Are you as passionate as our people? Would you like to join a great team and help build the most innovative and largest agricultural machines on the market? Then apply quickly!

Want to know more about CNH Industrial?

Apply for this challenge! Send your CV and short cover letter to

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